Refund policy

Every product at The Helper Hive is an instant digital download — a PDF, a Notion workspace, an audio file, or a printable. Because there is nothing physical to ship back, we handle refunds a little differently than a traditional store.

All sales are final

By completing your purchase, you understand that you are buying and receiving a digital product that cannot be "returned" once it has been downloaded. This is standard practice for digital goods and is the same policy you will see at most reputable digital-product shops.

When we will make it right

While the general rule is that all sales are final, there are three situations where we will help you promptly:

1. You did not receive your file. If your download link did not arrive in your inbox within an hour of checkout, or the link is broken, email us at support@thehelperhive.com within 7 days and we will resend or reissue the file at no charge.
2. You accidentally bought the same product twice. If you purchased the same workbook twice within a 48-hour window, email us and we will refund the duplicate charge.
3. You were charged for something you did not purchase. If you see a charge on your card from us that you did not authorize, email us right away and we will investigate and resolve it.

How to reach us

• Email: support@thehelperhive.com
• Response time: within 2 business days
• Please include your order number so we can help you faster.

Chargebacks

If you have a concern about a purchase, please email us first. Filing a chargeback with your bank before contacting us usually delays the resolution and costs both of us extra fees. We want to make it right — we just need the chance.

Thank you for supporting a small woman-owned imprint. Every purchase directly funds the next workbook.