Shipping policy

The Helper Hive is a digital-only store. Every product is delivered instantly by email as a downloadable file — there is no physical package, no shipping cost, no waiting on a courier, and no shipping address to enter at checkout.

What you will receive

• An order confirmation email from Shopify (within one minute)
• A product download email with the actual file link (usually within five minutes, occasionally up to an hour during high-traffic launches)

How to access your files

• PDFs open on any phone, tablet, laptop, or e-reader.
• Notion templates open via a "duplicate to your workspace" link. You will need a free Notion account.
• Audio files play in any browser or on any music or podcast app.
• Printable extras can be printed at home or at a local print shop.

If your files do not arrive

Check your spam or promotions folder first. If it is still missing an hour after checkout, email support@thehelperhive.com with your order number and we will resend.

Access period

Your download links do not expire. If you lose your files or change devices, email us and we will resend at no charge.

International orders

Because there is no physical shipping, we deliver globally. Prices are in US dollars; your bank or Shopify will handle currency conversion at checkout.